Refund policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at mark@maginista.com.

RETURN AND EXCHANGE POLICY We want you to be completely satisfied with your purchase. We offer a 14-day return period for a full refund on items bought from our website, starting on the day your order is delivered.

Please note that you are responsible for any costs associated with the return shipment.

HOW TO MAKE A RETURN To start a return, you must notify us within 14 days of receiving your order. You can do this by sending an email to hello@maginista.dk

The item must then be shipped back to us no later than 14 days after you've informed us of your return request. When sending your return, please ship the items to:

FiWaLo ApS

Avedøreholmen 86 G 1 TV

DK-2650 Hvidovre, Denmark

Please do not send returns using cash-on-delivery, as we will not accept them.

NON-RETURNABLE ITEMS For health and hygiene reasons, we cannot accept returns on sealed products that have been opened or used. This includes all of our haircare products. If the seal is broken or the product has been used, you will not be eligible for a refund.

CONDITION OF RETURNED ITEMS When returning an item, you are responsible for its condition. You can handle the product to determine its nature, characteristics, and function, just as you would in a physical store. If the item is used or damaged beyond what is necessary to inspect it, its value will be considered decreased. We will assess the diminished value and, in such cases, a portion of your refund may be withheld, or you may receive no refund at all.

COMPLAINS AND LEGAL WARRANTY In addition to your 14-day right of withdrawal, you have a 2-year legal warranty (right of complaint) for products with manufacturing defects or faults that were present at the time of delivery.

If you receive a product that is defective or damaged, you must notify us within a reasonable time after delivery. Please email us at hello@maginista.dk with details about the issue.

Please be aware that your warranty will be void if the product has been handled improperly or used in an unusual manner.

For customers outside of Europe, please submit complaints through the EU Commission's Online Complaints Platform at ec.europa.eu. When filing your complaint, be sure to include our email address, hello@maginista.dk, and the website where you made your purchase.